Legal & Privacy
Effective Date: January 1, 2025
Terms of Service
1. Acceptance of Terms
By accessing and using Atlas Annotate's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
2. Use License
Permission is granted to temporarily access and use Atlas Annotate's platform for legitimate business purposes related to data annotation and machine learning workflows. This license does not include:
- Modifying or copying our materials
- Using materials for commercial purposes outside of agreed contracts
- Attempting to reverse engineer any software
- Removing any copyright or proprietary notations
3. User Accounts
You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use.
4. Data and Content
You retain all rights to the data you upload to our platform. By using our services, you grant Atlas Annotate a limited license to process and analyze your data solely for the purpose of providing annotation services. We will not share, sell, or use your data for any other purpose without your explicit consent.
5. Service Level Agreement
Atlas Annotate strives to maintain high availability and performance standards:
- 99.9% uptime guarantee for enterprise customers
- 24/7 technical support for critical issues
- Regular backups and disaster recovery procedures
6. Limitation of Liability
In no event shall Atlas Annotate or its suppliers be liable for any damages arising out of the use or inability to use our services, even if we have been notified of the possibility of such damages.
7. Termination
We reserve the right to terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason.
8. Governing Law
These Terms shall be governed and construed in accordance with the laws of Delaware, United States, without regard to its conflict of law provisions.
Privacy Policy
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:
- Name, email address, and contact information
- Company information and billing details
- Usage data and platform interactions
- Data files uploaded for annotation services
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Monitor and analyze trends and usage
- Detect and prevent fraudulent transactions
3. Data Security
We implement appropriate technical and organizational measures to protect your data:
- End-to-end encryption for data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- SOC 2 Type II compliance
- HIPAA compliance for healthcare data
4. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When data is no longer needed, we securely delete or anonymize it.
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
6. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
7. Third-Party Services
We may employ third-party companies to facilitate our services. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
9. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.